To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

We offer a UK Return service via 7500 local CollectPlus stores.

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with instructions once the return request is approved

 

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

Are there any charges for return?

  • We charge £3.99 for a return. This will be deducted from your total refund amount. 
  • You can return items within 14 days.Original shipping charges are non-refundable

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.